Right Solutions Privacy Policy

Introduction & Acceptance
Welcome to the Right Solutions website. Right Solutions LLC ("we," "our," or "us"), operating under the brand RS Spark, provides easy-to-use cloud digital signage software along with training and support ("Services").
This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information when you visit our website ("Site") or use our Services. Please read this Privacy Policy carefully. By accessing or using our Site or Services, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, our www.right-solutions.com/terms-and-conditions Website Terms of Use, or our www.right-solutions.com/terms-and-conditions Software Terms of Service, you may not use our Site or Services.
For the purposes of this Privacy Policy, "Personal Information" refers to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This includes, but is not limited to, information such as your name, postal address, email address, telephone number, IP address, and certain online identifiers.
Personal Information We Collect
We collect various types of Personal Information from and about you, depending on how you interact with our Site and Services.
A. Information You Provide Directly to Us: We collect Personal Information you directly provide when you engage with us, such as when you:
• Create an Account or Subscribe to Services: Your name, email address, physical address, phone number, company name, and payment information.
• Contact Us (e.g., Support, Sales): Your name, email address, phone number, and the content of your communications (e.g., chat history, support tickets).
• Submit Forms or Inquiries: Any information you provide on web forms (e.g., for demos, whitepapers, newsletters), such as your name, email, company, and interests.
• Provide Feedback or Reviews: If you review our products, post questions on our Site, review sites, or social media, we may collect your name, email address, and the content of your posts or submissions. We reserve the right to remove such submissions.
B. Information Collected Automatically: When you visit our Site or use our Services, we automatically collect certain information about your device and usage, including:
• Device and Usage Data: Your Internet Protocol (IP) address (or unique device ID), browser type (e.g., Chrome, Safari), operating system, referring URLs, pages viewed, time spent on pages, clickstream data, and other diagnostic data.
• Location Data: General geographical location derived from your IP address. This information helps us understand user behavior, improve our Site and Services, and enhance your experience.
C. Information from Third Parties: We may receive Personal Information about you from third-party sources, such as:
• Service Providers: Providers who help us process payments, deliver emails, or provide customer support.
• Marketing and Analytics Partners: Who may provide us with insights or data about website usage and advertising effectiveness.
• Publicly Available Sources: Information from public databases or social media platforms.
Right Solutions does not collect protected classifications characteristics under applicable privacy laws, such as biometric information or sensory data. We will not use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing you prior notice.
Personal Information of Children Under the Age of 13
Our Site and Services are not designed for or intentionally targeted at children under the age of 13. Right Solutions LLC does not knowingly collect, use, or maintain Personal Information from children under the age of 13.
If you are a parent or guardian and believe that your child under the age of 13 has provided us with Personal Information without your consent, please contact us immediately at [support@right-solutions.com] with "Privacy" in the subject line. We will take reasonable steps to promptly investigate and delete such information from our records.
Information Collected Automatically (Including Cookies and Tracking Technologies)
• When you interact with our Site and Services, we (and our third-party service providers) automatically collect certain information using various technologies like cookies, web beacons, and pixels. This information helps us understand user behavior, improve our offerings, and personalize your experience.
A. Device and Usage Information: We automatically gather information about your device and how you use our Site and Services. This may include:
o Your browser type (e.g., Chrome, Safari, Firefox, Edge)
o Your Internet Protocol (IP) address (or unique device identifier)
o The date and time of your visits
o The pages you view, features you use, and content you interact with
o Referring and exit pages
B. Cookies and Other Tracking Technologies: Cookies are small data files placed on your device. We use various types of cookies and similar technologies:
o Essential/Strictly Necessary Cookies: These are vital for the proper functioning of our Site and Services, enabling core features like security, network management, and accessibility. Without these, certain services cannot be provided.
o Functional/Preference Cookies: These allow us to remember your preferences (like language or region) and enhance specific functionalities to make your experience more convenient.
o Analytics/Performance Cookies: These collect information about how you use our Site and Services (e.g., which pages you visit most often, if you encounter error messages). This data helps us understand and improve the performance of our Site and the effectiveness of our marketing. We use trusted third-party services like Google Analytics, Hubspot, Segment, Amplitude, AppCues, and ZenDesk for this purpose.
o Targeting/Advertising Cookies: These record your visit to our Site, the pages you have visited, and the links you have followed. We use this information to recognize you as a prior visitor and to deliver advertising more relevant to your interests on our Site and other websites you visit. This is often referred to as interest-based advertising.
Managing Your Cookie Preferences: Most web browsers automatically accept cookies, but you can typically change your browser settings to accept or decline certain types of cookies, or to alert you when a cookie is being placed. Please note that if you decline certain cookies, it may impact your ability to use or the functionality of our Site and Services. For more general information about cookies, you can visit www.allaboutcookies.org or www.youronlinechoices.eu.
C. Google Analytics: We specifically use Google Analytics to help us analyze website traffic and trends. To learn more about how Google uses data when you use its partners' sites or apps, or to exercise choice regarding those cookies, please visit Google's Privacy & Terms at https://policies.google.com/technologies/partner-sites. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
D. Marketing Communications: If you subscribe to our email newsletters or marketing communications, we collect your name and email address. We may track when you open our emails or click on links within them to measure engagement and improve our communications. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in the email or by contacting us at [support@right-solutions.com] with "Privacy" in the subject line. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or our ongoing business relationship.
E. Pixels and Web Beacons: We use tracking pixels, web beacons, and similar technologies on our Site and in our emails to gather information about your interactions, such as your IP address, browser type, page location, referring site, button clicks, and other engagement data. These technologies help us understand the effectiveness of our advertising and email campaigns. You can often manage your tracking pixel settings through your browser's privacy settings.
F. Do Not Track (DNT) Signals: Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating you do not wish to be tracked. Please note that at this time, our Site does not respond to "Do Not Track" signals."
How We Use Personal Information
We use the Personal Information we collect for various business purposes, based on different legal grounds:
A. To Provide and Manage Our Services (Contractual Necessity): We use your Personal Information to:
• Create and manage your account.
• Process your transactions and manage billing.
• Provide, operate, maintain, and improve our Services and Site.
• Communicate with you about your account, transactions, and service updates.
• Provide customer support and respond to your inquiries.
• Customize your service experience.
B. For Analytics and Business Operations (Legitimate Interests): We have a legitimate interest in understanding how our Site and Services are used to improve them. We use Personal Information to:
• Analyze trends, track user activity, and gather broad demographic information.
• Monitor and improve the performance, functionality, and security of our Site and Services.
• Conduct research and development to enhance our offerings.
• Assess your satisfaction with our Services or Site.
C. For Marketing and Promotion (Consent or Legitimate Interests): Where permitted by law or with your consent, we use Personal Information to:
• Send you marketing communications about products, services, and offers that may be of interest to you.
• Personalize advertising and content on our Site and third-party platforms.
• Measure the effectiveness of our marketing campaigns.
D. For Security and Fraud Prevention (Legitimate Interests & Legal Obligation): We use Personal Information to:
• Prevent, detect, and investigate violations of this Privacy Policy, our Website Terms of Use, Software Terms of Service, or any fraud and other illegal activities.
• Ensure the security of our network and systems.
E. For Legal Compliance and Protection (Legal Obligation & Legitimate Interests): We may use and retain your Personal Information as necessary to:
• Respond to lawful requests or comply with legal obligations, such as subpoenas or court orders.
• Meet professional obligations.
• Enforce our agreements and protect our rights, property, and safety, and those of our users or others.
• Resolve disputes, troubleshoot problems, and assist with investigations.
Data Retention: We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
How We Share Personal Information
We may share your Personal Information with third parties for various purposes, as described below:
A. With Service Providers: We engage trusted third-party service providers who perform functions on our behalf to operate our business, such as hosting, data analysis, payment processing, customer service, email delivery, marketing assistance, and auditing. These service providers are contractually obligated to protect your Personal Information and to use it only for the purposes for which we disclose it to them.
B. Within Our Corporate Group: We may share your Personal Information with our subsidiaries and affiliates for internal administration, back-office support, network security, and fraud prevention.
C. Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, your Personal Information may be among the assets transferred. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your Personal Information.
D. For Legal Reasons and Protection: We may disclose your Personal Information if we believe such action is necessary to:
• Comply with legal obligations (e.g., subpoenas, court orders, government requests).
• Enforce our Website Terms of Use, Software Terms of Service, or other agreements.
• Protect the rights, property, or safety of Right Solutions LLC, our users, customers, or the public.
• Investigate potential violations of our policies or illegal activities.
E. For Marketing and Analytics (Potentially "Selling" or "Sharing" under CCPA/CPRA): While Right Solutions LLC does not sell your Personal Information for monetary consideration, we may share certain Personal Information (such as device IDs, IP addresses, and usage data collected via cookies and tracking technologies) with third-party advertising and analytics partners for purposes of cross-context behavioral advertising or targeted advertising. This may be considered "sharing" or "selling" under certain state privacy laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). You have the right to opt-out of this "selling" or "sharing" of your Personal Information. Please see the "Your Privacy Rights" section below for more information.
F. Aggregated and De-identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various business purposes, including analytics, research, and improving our services. This information is not considered Personal Information under this policy.
Data Transfers
International Data Transfers: Right Solutions LLC is based in the United States, and your Personal Information will be primarily processed and stored in the United States. Please be aware that the data protection laws in the United States may differ from those in your country of residence.
By using our Site or Services, you understand and acknowledge that your Personal Information may be transferred to, stored, and processed in the United States or any other country where we, our affiliates, or our service providers maintain facilities.
When transferring Personal Information across borders, we implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. This may include relying on mechanisms such as Standard Contractual Clauses (SCCs) approved by relevant authorities, or other legally recognized transfer mechanisms."

How We Secure Personal Information
How We Protect Your Personal Information: We are committed to protecting the security of your Personal Information. We implement and maintain a variety of reasonable physical, electronic, and administrative safeguards designed to protect Personal Information from unauthorized access, use, alteration, or disclosure. For more information about our security measures, please visit www.right-solutions.com/security.
While we strive to protect your Personal Information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private.
Your Privacy Rights
Depending on your place of residence and applicable law, you may have certain rights regarding your Personal Information. Please email us at [support@right-solutions.com] with "Privacy Rights Request" in the subject line to submit data requests. We may need to authenticate your identity before processing your request and may ask for additional information (e.g., specific passwords, personal details). You may designate an authorized agent to make a request on your behalf; however, we may seek proof of such authorization, and you may still need to verify your identity directly with us before your request can be processed.
Below is a summary of potential rights, which may vary by jurisdiction:
1. Right to Know/Access: You may have the right to request and receive a copy of the specific pieces of Personal Information we have collected, used, or disclosed about you. You may also request to know the categories of Personal Information collected, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it was shared.
2. Right to Correct Inaccuracies: You may have the right to request that we correct any inaccurate Personal Information we hold about you.
3. Right to Delete/Erase: You may have the right to request the deletion of your Personal Information, subject to certain exceptions permitted by law (e.g., for completing transactions, security, or legal obligations).
4. Right to Opt-Out of Sale or Sharing (for California Residents): If you are a California resident, you have the right to opt-out of the "sale" or "sharing" of your Personal Information for cross-context behavioral advertising. As described in the "How We Share Personal Information" section, we may share certain data for targeted advertising. To exercise this right, please use our "Do Not Sell or Share My Personal Information" link, which can be found in our website footer or by emailing [support@right-solutions.com].
5. Right to Limit Use and Disclosure of Sensitive Personal Information (for California Residents): If we were to collect sensitive personal information, California residents would have the right to limit its use and disclosure to only what is necessary to perform the services.
6. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
7. Right to Appeal (if applicable): If your privacy rights request has previously been denied by us and you believe we denied it in error, you may have the right to appeal for reconsideration of your request by emailing [support@right-solutions.com]. We will review your appeal and provide a response in accordance with applicable legal requirements.
Third-Party Links and Services
A. Links to External Websites: Our Site and Services may contain links to third-party websites, applications, products, services, or social media features that are not operated or controlled by us. This Privacy Policy does not apply to the practices of these third parties. Accessing those links may result in the collection of information about you by the third party. We do not control or endorse these third-party websites or their privacy practices. You acknowledge that your relationship with any such third party is independent of our own policies. We strongly encourage you to review the privacy policies of any third parties before interacting with them or providing them with your information.
B. Third-Party Integrations: Our Services may allow you to integrate with certain third-party platforms or services (e.g., YouTube API for video content). If you choose to link or integrate your account with such third-party sources, you acknowledge that your use of those third-party services is subject to their respective terms of service and privacy policies (e.g., YouTube Terms of Service and Google Privacy Policy). Such linking or integration is entirely optional, and Right Solutions LLC does not assume responsibility for the terms or privacy practices of these third parties. Your decision to link to such third-party sources is done at your own discretion and risk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our Site, updating the "Last Revised" date, and, where appropriate, providing more prominent notice (e.g., by email or in-Service notification). Your continued use of the Site or Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.



Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us by:
• Email: [support@right-solutions.com] (Please include "Privacy Policy Inquiry" or "Privacy Rights Request" in the subject line).
• Telephone: 857-445-4949
• Mail: Right Solutions LLC, 6332 Bandera Avenue, Dallas, TX 75225 USA
Last Revised: June 22, 2025